Please see below our most frequently asked questions. If you still can't find the answer you're looking for, email us at firstname.lastname@example.org
SHIPPING AND DELIVERY
Where do you ship to?
We deliver to the following countries; Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.
We do not ship to PO box addresses.
UK orders are also able to be collected directly from London Film Museum by selecting 'Click & Collect' at checkout.
Do you ship to PO box or Army post addresses?
Unfortunately we do not ship to PO box or army post addresses.
How long does it take to receive a parcel?
Delivery is typically via Royal Mail, and can take between 3-5 working days.
USA/Canada delivery is based on weight, Delivery time 5-10 Days (Please note this may vary depending on the state) All USA/Canada Deliveries are delivered by UPS
Can I get next day delivery?
Unfortunately we do not currently offer next day delivery.
Where is my parcel?
If you have not received your parcel within the estimated time frame please email us at email@example.com
International duty information
Please note, duties and taxes may be applicable to any orders outside of the EU.
REFUNDS AND EXCHANGES
What is your returns policy?
You have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge.
To return an item, please attach the returns slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
Please note that jewellery is non-refundable.
How long does a return/exchange take?
A return or exchange time will be dependant on the country you are sending it from. For the UK we estimate one week, for Europe and the USA two weeks.
What do I do if my product is faulty?
If your product is faulty please send your product back along side the returns form stating the product is faulty.
Why can’t I return jewellery?
Unfortunately jewellery is non refundable.
Can I take my online order to the store to return exchange?
All online orders will need to be sent back to our warehouse using the returns slip inside. We cannot process online returns in store.
Orders picked up from London Film Museum using the 'Click & Collect' option will still need to process the return as a regular online order.
Can I pre order products?
We currently offer pre orders on selected products only. Sign up to our newsletter to be kept up to date with new products and pre orders.
Please note that if you order other products alongside your pre order, the order will be shipped to you as a whole once the pre ordered product is available.
Out of Order products
If the product you wish to purchase is out of stock, please click on the 'Email Me When Back in Stock' button to be kept up to date when available again.
Can I add an item to my order?
Unfortunately you cannot add items to your order once you have checked out.
Can I cancel my order?
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at firstname.lastname@example.org or call us on 0776 968 6471 between 10am-4pm. Please note we cannot cancel your order if it has already been sent.
PROMOTIONAL CODES AND VOUCHERS
Do you sell gift vouchers?
Currently we do not sell gift vouchers, however this is something we are working on.
Where do I enter my promotional code?
At the checkout, above your subtotal is a box in which you can enter any discount codes.
My promotional code was not applied, what should I do?
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on email@example.com
LONDON FILM MUSEUM
The London Film Museum shop is open to all customers, stocking a wide range of James Bond merchandise and memorabilia. However the Bond in Motion exhibition is open to ticket holders only. Tickets to the exhibition are available online or from the box office. Please visit www.londonfilmmuseum.com for more details.
Can I leave feedback?
If have any overall comments or feedback you would like to make, please email them to firstname.lastname@example.org
How can I contact you?
If you have any queries please email email@example.com
or call us on 0776 968 6471 – lines open 10am-4pm (GMT) Monday to Friday.
If your query is to do with an order please provide the order number where possible.