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REFUNDS AND EXCHANGES

What is your returns policy? You have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge. 

How long does a return/exchange take? A return or exchange time will be dependant on the country you are sending it from. For the UK we estimate one week, for Europe and the USA two weeks.

What do I do if my product is faulty? If your product is faulty please contact us immediately at customerservice@007store.com

Why can’t I return jewellery? Unfortunately jewellery is non refundable due to health and safety guidelines. 

Can I take my online order to a store to return exchange? All online orders will need to be dealt with by 007store.com customer services team and sent back to our warehouse.