Refunds and Exchanges
We want you to be happy with the goods and service you receive and so you have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge.
To return an item, please attach the returns slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item
General Enquiries - firstname.lastname@example.org (Please include order number)
Please Note Items and Merchandise that are purchased from our store at the London Film Museum Store can only be returned or exchanged in store.
* Please note that earrings are non-refundable