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Get in touch with us by emailing us at or call us on 00442082081166 between 10am-4pm. 

If you have any overall comments or feedback you would like to make, we'd love to hear them so please email us at


If the product you wish to purchase is out of stock, please click on the 'Email me when back in stock' button and we shall be in touch when it is available to order.

Unfortunately you cannot add items to your order once you have completed the checkout process. You will need to make a new order for the extra items. 

We may be able to cancel your order if it has not already been dispatched. Therefore please contact us, with your order number, as soon as possible to discuss the possibility.


We ship worldwide. We are unable to ship to PO box or army post office addresses.

Unfortunately we do not ship to PO box or army post office addresses.

All UK orders will usually reach you in 2 working days via Royal Mail’s tracked service. At busy periods this can be a little longer.

All European orders will usually reach you in 3-7 working days via a tracked service. At busy periods this can be a little longer.

All ROW orders will usually reach you in 7-14 working days via a tracked service. At busy periods this can be a little longer.

If you have not received your parcel within the estimated time frame please contact us at

Please be aware that we dispatched all items in one package. Therefore, if your order contains an item that is is listed as "pre-order" it will be dispatched once the pre-order item is in stock. If you want to avoid this, please place separate orders for your pre-order items. 

If you are ordering outside of the UK, your parcel may incur customs fees. This covers taxes, duties and processing when it arrives at your border. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

Our shipping charges do not cover the additional customs fees as each border has different ways of handling incoming post. It is worth familiarising yourself with your country's fees before placing your order with us so that you are aware of the extra payment that will be required.

If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

Pre orders

The expected month of availability is shown on the product page so you can review before ordering. Any date given for pre-order availability is a forecast and may be subject to change.

No, we are unable refund a pre-order deposit under any circumstances unless the product is canceled by

We currently offer pre-orders on selected products only. Sign up to our emails to be kept up to date with new products and pre-orders.


We do sell gift cards. These can be purchased here.

Enter your code at the checkout above the subtotal in the discount codes box.

If you used a promotional code and it did not apply, please double check it has been entered correctly and is still valid. If still not working, please contact us at


When you select a subscription plan at check-out, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate. Each subscription plan automatically renews according to the schedule you have selected until you modify or cancel it, or until we terminate it in accordance with these terms. Your payment method will be charged one full business day prior to your next refill date. You accept responsibility for all recurring charges prior to cancelation. We reserve the right to change, discontinue, or terminate subscriptions at our discretion and without notice.

You may cancel your subscription plan at any time from the account page on the 007Store website. To cancel, log into your customer account and follow the cancelation procedures. To avoid being charged, you must cancel your subscription at least one full business day prior to your next refill date. Please note that while online cancelations are effective immediately, cancelation requests received by email may take up to five (5) business days to process. If you have questions, please email

Personalised Items

The items are made to order and are personalised to your requirements, so cannot be sent back for a refund or replacement unless there is an error in production. The order can not be cancelled once it has been ordered.

Locally Shipped Products

As they are closer to you, locally shipped products are cheaper for you to order as their shipping costs will be lower.

007Store locally shipped refers to items which are held and shipped from a hub close to your geographical location.

Locally shipped products are shipped from our USA hub. Currently all other products are shipped from our London hub.

Your order will arrive in two separate packages, and you will be charged separate shipping for both. We recommend placing these orders separately where possible.

Please contact our customer service team on they will be happy to help.